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Frequently asked questions
Shipping Details
One to three (1-3) Business days include Mondays to Saturdays, excluding Sundays and Holidays.
Outside delivery zone locations can take an additional 2 days for delivery.
Payment Options
Cash On Delivery (COD)
Select Cash on Delivery on the payment options.
Please double check your shipping address, as it may cause delay, returned orders or failed delivery.
Once order is confirmed and approved, it will be scheduled for pickup. Pickup is usually next working day.
Bank Deposit / Online Transfer
Select Bank Deposit on the payment options.
Please deposit your payment to any of the following bank accounts:
BPI Branch (or via BPI online banking)
Account Name: Alberto Shoes Corporation
Account No: 3941-0040-07
BDO Branch (or via BDO online banking)
Account Name: Alberto Shoes Corporation
Account Number: 289-002-7003
Once payment has been made, please send us an e-mail at customer.care@albertoshoes.com.ph to confirm payment. Please include a picture or screenshot of your deposit slip or online payment.
Credit Card (using PayPal)
Select PayPal on the payment options.
After clicking “Complete order”, you will be redirected to PayPal to complete your purchase securely.
If you do not have a PayPal account, click Pay with a Bank Account or Credit Card
GCash
Select GCash on the payment options.
Tap on 'Pay QR' then tap 'Scan QR Code', or simply swipe left on the home page.
Align your phone's camera at the Alberto GCash QR code to scan it. Wait for the next page to load.
Enter the amount you have purchased in the Payment screen and tap 'Next'.
You will see your in-app receipt on the screen. An optional feature is the download button on the upper right hand side, which allows the receipt to be saved as a photo in your phone's gallery.
An SMS from 2882 will be sent to both the customer and merchant, serving as their SMS receipt.
Returns Details
Our return policy applies to items purchased online and delivered within the Philippines, within 30 days of receiving your order. Click here for more details
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