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Frequently asked questions
One to three (1-3) Business days include Mondays to Saturdays, excluding Sundays and Holidays.
Outside delivery zone locations can take an additional 2 days for delivery.
Cash On Delivery (COD)
- Select Cash on Delivery on the payment options.
- Please double check your shipping address, as it may cause delay, returned orders or failed delivery.
- Once order is confirmed and approved, it will be scheduled for pickup. Pickup is usually next working day.
Bank Deposit / Online Transfer
- Select Bank Deposit on the payment options.
- Please deposit your payment to any of the following bank accounts:
BPI Branch (or via BPI online banking)
Account Name: Alberto Shoes Corporation
Account No: 3941-0040-07
BDO Branch (or via BDO online banking)
Account Name: Alberto Shoes Corporation
Account Number: 289-002-7003
- Once payment has been made, please send us an e-mail at customer.care@albertoshoes.com.ph to confirm payment. Please include a picture or screenshot of your deposit slip or online payment.
Credit Card (using PayPal)
- Select PayPal on the payment options.
- After clicking “Complete order”, you will be redirected to PayPal to complete your purchase securely.
- If you do not have a PayPal account, click Pay with a Bank Account or Credit Card
GCash
- Select GCash on the payment options.
- Tap on 'Pay QR' then tap 'Scan QR Code', or simply swipe left on the home page.
- Align your phone's camera at the Alberto GCash QR code to scan it. Wait for the next page to load.
- Enter the amount you have purchased in the Payment screen and tap 'Next'.
- You will see your in-app receipt on the screen. An optional feature is the download button on the upper right hand side, which allows the receipt to be saved as a photo in your phone's gallery.
- An SMS from 2882 will be sent to both the customer and merchant, serving as their SMS receipt.
- Our return policy applies to items purchased online and delivered within the Philippines, within 30 days of receiving your order. Click here for more details
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