Refund policy

1. We have a 30-day return policy, which allows you to request a return within 30 days of receiving your item.
   
   
2. To be eligible for a return, your item must be in the same condition you received it, unworn or unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase.
   
   
3. To initiate a return, contact us at customerservice@albertoshoes.com.ph. If your return is accepted, we will send you a return shipping label and instructions on how and where to send your package. Items sent back without first requesting a return will not be accepted.
   
   
4. We only accept one transaction per order.
   
   
5. Returns are free if the product received is incorrect or defective; otherwise, the customer will shoulder the shipment fees.
   
   
6. For any return questions, you can always contact us at customerservice@albertoshoes.com.ph.
   
   
   

Damages and Issues

Please inspect your order upon receipt and contact us immediately if the item is defective, or damaged, or if you receive the wrong item, so we can evaluate the issue and make it right.

Exceptions / Non-Returnable Items

Certain items cannot be returned, including foot accessories and shoe cleaners, unless they are defective or incorrect.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds

We will notify you once we have received and inspected your return and let you know if the refund was approved. If approved, you will be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund.